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About Candidate
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Work & Experience
On a typical day, as a Customer Service Representative I starts by reviewing the phone messages and professional email. I work to respond to customer complaints, questions and general feedback in a timely manner. Throughout the day, I participate in meetings with the rest of the customer service department.
I Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers