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• Responsible for maintaining existing client revenue and retention while cross-selling additional products and services • Track and manage the company's product using Data and • Provide assistance to merchants for a seamless onboarding process • Google Analytics Provide daily and weekly report with the use of Google and Excel sheet. • Serve as a point of escalation and resolution for client service issues via outbound calls and social media. • Training and coaching of new joiners • Developed customer loyalty through superior high-touch customer service, effective and prompt communications, and frequent onsite client visits to represent the firm's presence on the desk. • Responsible for the regular onsite client visits in order to analyze client business, train new users, and introduce products and services to grow the firm's footprint. • Manage clients' expectations across an entire product suite.

• Ensuring riders without bikes come onboard. • Constant visitation and follow-up on riders without bike. • Prompt daily report to the head fleet recruitment • Collate report from field officers • Supervision of field officers to ensure service delivery • Evaluate report from field officers to check performance delivery • Prepare report for performance review.

• Assist with payroll for employees. • Check register for cash and charge totals at the beginning and end of each shift • Conduct inventory checks and restock supplies as needed • Document and quickly resolve all customer satisfaction issue • Answer customer inquiries and quickly resolve any issues • Inspect the staff for cleanliness and workflow efficiency

• Screen and answer calls, emails, and correspondence with professionalism and in a timely manner. • Ensure complaints, inquiries, and requests are forwarded to the appropriate unit and treated as appropriate. • Provide accurate information to customers • Update database with information quickly and efficiently • Contribute to high-level of customer satisfaction by constantly maintaining a friendly attitude

• Handled customer inquiries and complaints via calls, emails, and social media platforms in a timely manner. Kept accurate records of all interactions, including customer names, addresses, phone numbers and other necessary details • Developed and trained new customer service representatives on the proper handling of customer inquiries. Created a new customer database by entering customer information into a database Leverage analytical skill to creatively present information and answer questions. • Identify gaps and suggest products to potential clients • Generate daily report

5 - 08/2016 • Maintain operational efficiency through following proper office protocols. • Resolve office-related issues according to predetermined procedures • Respond to all inquiries and requests in a timely manner • Perform general clerical tasks and administrative responsibilities as needed • Contribute to high-level of customer satisfaction by constantly maintaining a friendly attitude • Provide accurate information to customers • Update database with information quickly and efficiently

• Responsible for processing licensing applications and permits. • Intimate applicants regarding application procedures and relevant matters. • Weekly and Monthly report preparation