Customer Care Officer
Job Description
Job Title: Customer Care Officer
Job Type: Full Time
Location: Ikeja Lagos
Company: Real Estate
Job Brief
Our Client, a major player in the real estate sector, is looking for a Customer Care Officer. The Customer Care Officer will capitalize on Identifying and assess customers’ needs to achieve satisfaction.
Job Responsibilities/Description
· Excellent knowledge about latest tourism trends
· Suggest suitable travel options that best suite clients’ needs
· Contact potential clients through cold calls and emails
· Provide trustworthy feedback and after-sales support through crosselling.
· Strong phone contact handling skills and active listening
· Build sustainable relationships and trust with new and existing customers through open and interactive communication
· Research destination and travel prices, customs, weather conditions, reviews etc.
· Research and study clients’ specifications and wishes
· Suggest suitable travel options that best suite clients’ needs
· Meet personal/customer service team sales targets and call and message handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits
· Keep records of customer interactions, process customer accounts and file documents
· Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Good verbal communication by following guidelines and policies
· Manage large amounts of incoming phone calls, messages and mails
· Provide accurate, valid and complete information by using the right methods/tools
Job Requirement
· HND/BSC in any field
· 2-3years experience as a Customer Care Executive in a travels and tour company
· Proficiency in English
· Good knowledge of CRM
Salary 100k
Method of Application
Interested and qualified candidates should forward their CV/Resumes to jobpruvia@gmail.com using the job title as the subject of your mail