Customer Care Executive

April 19, 2024
Application deadline closed.

Job Description

Hiring a Customer Care Executive
đź“ŤLagos

Requirements
-Ability to convey information clearly and in a succinct and organized manner through written and verbal means
-Inter-personal skills with the ability to keep customers informed of progress or setbacks in projects of relevance to timeline and quality
-Ability to resolve challenges with minimal directions or to recommend and explain solutions and alternatives for approval
-Ability to communicate fluently with the English Language and to speak with a pleasant and clear voice
-Ability to utilize the code of ethics/conduct in order to manage self, others and information;
-Ability to listen attentively to details;
-Excellent telephone etiquette
-Ability to break down problems and processes into key parts to identify and solve gaps in service, performance targets, and quality assurance
-Ability to respect the chain of command in an appropriate manner
-Excellent knowledge of the Company’s products and services, and possession of the required technical capacity in order to handle first-level support
-Ability to establish and sustain healthy relationships and to cordially interact with all stakeholders.

To Apply⬇️
Interested and qualified candidates should send their CV to: hr@hooptelecoms.com using the Job Position as the subject of the mail.